Connecting using a CanaryNet Total Wireless system?
1: I cannot connect to my private wireless network, it is asking me for a WEP encryption code.
This is the 13 digit code supplied to you at the time of installation. It should be recorded on an A4 sheet which was left with you when the fitting was completed. If you are in a rented villa or apartment, the property manager should be able to give you the code or the Instruction Sheet.
We can supply the code again (which is individual to each property) or reset it to a new code, but there will be a 10€ charge for this service
2: I can normally connect to my private wireless network-I can see it, but today it is saying 'Cannot connect to <name of network>'
Go to the place in your property where the small router lives (normally a white or silver box with a 3inch antenna & flashing green lights). Reboot the router by pulling the black power cable out of the back of the unit, wait 5 seconds then plug it back in again. Wait a further 2 minutes before trying to get back on to the internet with your laptop.
If you are still having problems connecting, please call or text CanaryNet Support on 651 106 769 or 651 386 021 10am-5pm Mon-Sat.
3: I am connected to my private wireless network, but when I try to get on the internet I see a message saying 'Page Cannot Be Found'
Go to the place in your property where the small router lives (a white or silver box with a 3inch antenna & flashing green lights).
Near this router there should be a hole in the wall with 2 cables coming through - one goes into the back of the router you have just found, the other is an electrical cable ending in a large white plug which powers the outside box, unplug this plug and wait 5 seconds before plugging back in. Make sure the power cable is plugged in to the electric securely - also make sure nobody has turned off any extension cables! Wait 2 more minutes before trying to get back in the internet with your laptop.
If you are still having problems connecting, please call or text CanaryNet Support on 651 106 769 or 651 386 021 10am-5pm Mon-Sat.
4: I cannot connect and I have a yellow triange with 'Limited Connectivity' on the bottom right hand side of the screen:
a: Go to the place in your property where the small router lives (a white or silver box with a 3inch antenna & flashing green lights).
Near this router there should be a hole in the wall with 2 cables coming through - one goes into the back of the router you have just found, the other is an electrical cable ending in a large white plug which powers the outside box, unplug this plug and wait 5 seconds before plugging back in. Wait 2 more minutes before trying to get back in the internet with your laptop.
b: Or right click on your Network Activity icon (2 monitor symbols) and select 'Diagnose and repair'. This will sometimes clear the problem without having to turn everything on and off. If it asks you to get a new IP address, say yes.
If you are still having problems connecting, please call or text CanaryNet Support on 651 106 769 or 651 386 021 10am-5pm Mon-Sat.
www.canarynet-hotspots.com email: payments@canarynet-hotspots.com
CanaryNet Wireless - Contract Free, Pay As You Go wifi internet - Sin Contratos, Internet Inalámbrico Prepago
