Connecting using a CanaryNet fitted system?
- I have a red cross on the network activity icon (the 2 monitor symbol) on the bottom right hand side of the screen:
- I have a yellow triangle on the network activity icon (the 2 monitor symbol) on the bottom right hand side of the screen:
- Everything looks OK but my internet browser says "Web page cannot be found"
1) I have a red cross on the network activity icon (2 monitor symbol) on the bottom right hand side of the screen:
a: Check that your cable is snugly fitted into the hole in your PC or laptop, remove it and place it back in, listen for a click as it goes in and look for a flashing green light to appear on the outside of the hole
If you still have a red cross, or your hole does not show flashing lights, you need to check that there is power to your CanaryNet outside box you should try rebooting your outside router by following the instructions below:
Go to the place in your property where the 2 cables come in the wall, one goes to your pc/laptop and the second cable goes to the nearest power socket. The power cable normally ends in a large white plug. Make sure the power cable is plugged in to the electric securely - make sure nobody has turned off any extension cables! If there is power to the socket or extension cable but your system still shows 2 monitors with a red cross, please call or text CanaryNet Support on 651 106 769 or 651 386 021 10am-5pm Mon-Sat.
2) I have a yellow triange on the little 2 monitor symbol on the bottom right hand side of the screen:
a: Your cable is in correctly but you show 2 monitor symbols with a yellow triangle which states 'Limited or No Connectivity'
Go to the place in your property where the 2 cables come in the wall, one goes to your pc/laptop and the second cable goes to the nearest power socket. The power cable normally ends in a large white plug, unplug this, wait a few seconds then plug it back in again.
Now, shutdown and restart your PC or laptop. Once the PC or laptop has started up again, check to see if the yellow triangle has disappeared.
Sometimes clicking with the right hand mouse button over the 2 monitor symbols and selecting 'Diagnose and repair' will clear the problem without having to turn everything on and off. If it asks you to get a new IP address, say yes.
If you are still having problems connecting, please call or text CanaryNet Support on 651 106 769 or 651 386 021 10am-5pm Mon-Sat.
3) Everything looks OK but my internet browser says "Web page cannot be found"
a: The Hotspot that your outside box is connected to has been re-booted. Your system will need to get a new IP address.
Go to the place in your property where the 2 cables come in the wall, one goes to your pc/laptop and the second cable goes to the nearest power socket. The power cable normally ends in a large white plug, unplug this, wait a few seconds then plug it back in again.
Wait 2 minutes then try to connect to the internet again. If you are still having problems connecting, please call or text CanaryNet Support on 651 106 769 or 651 386 021 10am-5pm Mon-Sat.
b: You have just installed or upgraded your antivirus.
Some antivirus programs cause problems with internet connections, Symantec Norton is a particular culprit. Try disabling your antivirus to test if you can connect to the internet. If you can connect with the antivirus disabled, go to the suppliers website to get information on how to fix this fault. If you cannot connect with your antivirus disabled, please call or text CanaryNet Support on 651 106 769 or 651 386 021 10am-5pm Mon-Sat
PLEASE NOTE: If CanaryNet Support comes out to your property and your antivirus is at fault we will have to charge you a minimum of 10€ for the callout.
c: The Hotspot or underlying ADSL line is not functioning - either due to works being carried out, or a fault.
First, re-boot all equipment. Pull out the power to your outside box and re-plug it in, then restart your PC or Laptop.
If you still cannot connect, please call or text CanaryNet Support on 651 106 769 or 651 386 021 10am-5pm Mon-Sat.
www.canarynet-hotspots.com email: payments@canarynet-hotspots.com
CanaryNet Wireless - Contract Free, Pay As You Go wifi internet - Sin Contratos, Internet Inalámbrico Prepago
